Terms and Conditions

1. Copyright
   My Ticket Travel (Company Registration No. 0905567001969) holds all rights to the website https://www.myticket.travel
2. Booking Confirmation
   Before proceeding with payment, ensure the selected travel date, time, and destination are accurate. Once payment is completed and the Order Summary/Booking Number is provided, your seat is confirmed. Passengers aged 3 and above must purchase a seat.
3. Cancellations, Refunds, or Modifications
   No refunds will be issued for cancellations made within 72 hours of the travel date. Requests for cancellations or modifications must be submitted at least 72 hours before departure. Refunds will be processed within 1–7 days to the original payment method. Changes or cancellations are not allowed during Thai public holidays or long weekends.
4. Ticket Validity
   Ferry/Shuttle/Tour vouchers are non-transferable and valid only for the specified date and trip.
5. Check-in
   Passengers must check in at least 30 minutes before departure. Foreign tourists should account for additional time for immigration clearance. Late arrivals are responsible for arranging alternative transport.
6. Ferry and Tour Voucher
   Vouchers will be sent via email upon completion of booking. If not received, please contact customer support. Present a printed or digital voucher at check-in. My Ticket Travel reserves the right to modify itineraries to similar routes or schedules.
7. No-Show Policy
   Failure to board the service on time results in the forfeiture of the full fare with no refunds.
8. Passenger Conditions
   The company is not liable for delays or route changes due to weather conditions or pier authority orders. Passengers may carry up to 2 bags with a combined weight of 15 kg for the ferry or speedboat. The company is not responsible for lost or damaged luggage under personal care. Pets, oversized luggage, large bags, alcohol, drugs, and weapons are prohibited on tours.
9. Shuttle Company Rights
   Shuttle companies may amend itineraries without prior notice. The company is not responsible for schedule changes or customer delays if the pick-up point is incorrect.
10. Seating Requests
    The company may replace, downgrade, or upgrade vehicles in unforeseen circumstances. Passengers aged 3 and above must purchase a seat.
11. Liability Disclaimer
    My Ticket Travel is not responsible for:

● Delays, cancellations, or changes in ferry, shuttle, or tour services.

● Loss, theft, or damage to luggage.

● Errors caused by passengers waiting at incorrect boarding points.

● Issues with ferry/shuttle/tour staff behavior or service quality.

1. Your Responsibility and Assumption of Risk
   You are responsible for your actions and those of your travel companions. This includes leaving the venue as you found it, following applicable laws, and adhering to the rules of the suppliers. Failure to comply may lead to removal from the experience or legal action.
   You acknowledge that experiences may involve inherent risks, such as illness, injury, or death. By participating, you assume full responsibility for these risks and confirm that the experience is suitable for you before booking.
2. Proof of Payment
   By submitting proof of payment, you confirm its accuracy and authenticity. Submission of false documents is a legal violation.
3. Fraudulent Activities
   We enforce a strict zero-tolerance policy towards fraudulent activities. If a fraudulent transaction is suspected, we may contact you to verify your booking. Failure to provide the necessary information may lead to the cancellation of your booking.
   Phishing attacks, such as fake websites or emails, can be used to steal personal and payment information. Stay vigilant and report any phishing attempts involving My Ticket Travel to info.mytickettravel@gmail.com. Additionally, notify your bank or the appropriate authorities immediately.
4. Force Majeure
   My Ticket Travel and/or the Supplier may be unable to honor confirmed bookings due to extraordinary circumstances beyond their control, including natural disasters, pandemics, labor unrest, insolvency, government actions, technical issues, or unforeseen events.
   As a marketplace, My Ticket Travel is not liable for cancellations due to Force Majeure. If advance notice is possible, we will make reasonable efforts to refund the booking amount, minus applicable charges, if refunded by the Supplier.
   In case of technical issues (e.g., network or payment gateway errors), My Ticket Travel’s responsibility is limited to refunding the received amount. After the refund, we assume no further liability.
   My Ticket Travel is not liable for indirect, punitive, incidental, special, or consequential damages, and you agree not to seek compensation for such losses.
5. Indemnification
   You agree to indemnify and hold My Ticket Travel, its employees, directors, agents, and Suppliers harmless from any claims, losses, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:
   (i) your breach of these Terms or Supplier Terms,
   (ii) your failure to comply with applicable laws related to the Website or Services, or
   (iii) any injury, property damage, or death caused by your actions or omissions during the use of the Website, participation in Experiences, or availing of Services.
6. General Provisions
   Governing Law and Jurisdiction
   These Terms of Use are governed by the laws of Thailand, without regard to conflict of laws principles. Disputes will be resolved in the exclusive jurisdiction of the courts in Thailand.

Injunctive Relief
You acknowledge that breaches of specific obligations may cause significant harm to My Ticket Travel, which cannot be compensated by damages alone. My Ticket Travel may seek injunctive relief without posting a bond, in any jurisdiction where damage may occur, in addition to other available remedies.

Assignment; Binding Effect
You may not assign or transfer these Terms or any rights or duties without My Ticket Travel’s prior written consent. Any unauthorized assignment is void. My Ticket Travel may assign these Terms at its discretion. These Terms bind My Ticket Travel and its successors.

Partial Invalidity
If any part of these Terms is found invalid or unenforceable by a court, the remaining provisions will remain in effect. The invalid provision will be adjusted to reflect its original intent. If adjustment is not possible, it will be severed, and the remaining provisions will continue.

No Waiver
Failure by My Ticket Travel to enforce any provision of these Terms will not be considered a waiver. My Ticket Travel’s rights to enforce these provisions remain intact.

Entire Agreement
These Terms of Use represent the complete agreement between you and My Ticket Travel, superseding all previous agreements and communications regarding this matter.

1. Weather Dependency
   My Ticket Travel’s tour programs are subject to weather conditions, which may cause itinerary adjustments. Safety is our top priority, and the captain assesses the feasibility of itineraries daily. During the monsoon season (May to November), itinerary changes may be required due to unpredictable weather, wind, or tidal conditions. If it rains before or during departure, you may cancel for a full refund or reschedule. However, no refunds or changes are allowed once the trip has started.
2. Unpredictable Weather
   Thailand’s tropical climate can change rapidly, and we cannot predict or compensate for such fluctuations. During the monsoon season, certain areas, such as parts of Phi Phi Don’s east side or Bamboo Island on windy days, may be inaccessible. Refunds are not available for weather-related changes.
3. Nature’s Unpredictability
   The beauty of nature is inherently unpredictable. Wildlife sightings (e.g., monkeys, sharks, turtles, dolphins) and underwater visibility for snorkeling can vary from day to day and are not guaranteed. We appreciate your understanding and acceptance of nature’s surprises.